Published
Erasure on request — now in the office owner’s hands
A request to erase personal data is settled inside the office: the system shows in advance what exactly goes, covers repeat enquiries, and records every deletion.
A request to erase personal data comes to the office, not to us: the privacy protection law addresses it to whoever holds the data. Until now the deletion itself was carried out by the system provider, so a one-minute request turned into a support enquiry and a wait. The action “Erase at the data subject’s request” now sits in the lead card for the office owner, who carries it out themselves.
Before it runs, the system shows what exactly will disappear — so the decision is made in full knowledge rather than by guesswork:
- the enquiry itself, the call log and the document register are deleted in full;
- in the access log and the consent log the rows remain, and the reference to the person is replaced by an anonymous marker;
- in the statistics a nameless counter remains, so the figures do not change retroactively.
The deletion covers every card belonging to that person, repeat enquiries included. If a case was handled, the lawyer may be under an obligation to keep its materials — the system says so plainly before the action runs, and the decision stays with the office owner. Every deletion leaves a record in the access log: when it was done, on what ground, and by whom. The person’s data is no longer in the system, and the ability to show that the request was honoured remains.
Want to see this on your own office's inquiries?