From inquiry to client — in a law office
Lidin collects inquiries from ads, website forms and phone calls into one list — every inquiry has a status, an owner and a reminder, and every client has the full history of what was said and agreed.
The office works in its own language lines — Hebrew, Russian, Arabic or any other language — and every office gets its own separate database.
Lidin runs inquiries and clients — not case files.It works alongside your case management system and adds to it rather than replacing it.
An inquiry record in a law office: status, overdue flag and every detail in one place. Demo data, interface shown in Hebrew.
Recognise your office?
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Inquiries live in spreadsheets
Inquiries from prospective clients are spread across a spreadsheet, WhatsApp and notes on the desk. Finding out how last week's inquiry ended takes asking three people.
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Missed calls and forgotten callbacks
A missed call stays in the phone's call list. "I'll get back to you tomorrow" exists only in the memory of whoever said it — and meanwhile the caller phones another office.
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No one knows who owns the inquiry
Two lawyers call the same person, while another inquiry sits unanswered for two days. Nobody knows who is responsible for it.
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The caller is waiting for an answer and does not know where things stand
Someone who called or wrote in does not know whether anyone will get back to them, so they call again — usually exactly when you are in a hearing. What they were told last time and what was agreed sits with the lawyer who spoke to them, not in a place you can open and read.
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Inquiries from ads cost money, quality is not measured
Ads bring inquiries, but there is no number for how many became clients and from which campaign. Ad platforms keep optimising for "any inquiry", including ones outside your practice.
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Language lines: who answers in the client's language
Someone calls in Russian or Arabic and reaches a lawyer who works in Hebrew, so the inquiry is passed from hand to hand. On the way, who should call back gets lost.
How lead management software works in a law office
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One inquiry stream from every source
Inquiries from Meta and Google ads, website forms and phone calls arrive in the same list. Duplicates are matched by phone number, the source stays attached to the record, and the practice area is stored in a field the office defines itself.
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An inquiry and client record with the whole history
The current position is stated in words at the top of the record. Below it, the contact log: who spoke, when, what was agreed and what happens next. Next to it, the list of documents received: the files themselves stay in the office's own folders, the system keeps the reference. A lawyer taking the matter over reads the record and continues from the same point.
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Statuses and reminders: who to call today
Statuses follow the way the office works — a consultation, waiting for documents, power of attorney signed. After every call the outcome is recorded, and the inquiry either moves forward or comes back with a reminder on a date. Each lawyer opens the system on the list of inquiries waiting for them today.
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Language lines and permissions inside the office
Each inquiry has a service language — Hebrew, Russian, Arabic or any language the office works in — and an employee sees the inquiries they handle; the separation is enforced on the server, not only in the display. Permissions are built on three levels — owner, senior lawyer, lawyer — and showing amounts is a separate right.
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Lead quality flows back to the ad accounts
When an inquiry reaches a meaningful stage, Lidin reports it back to the ad platforms so they look for inquiries of the same kind rather than any inquiry. What is sent and when is the office's decision; every send is written to a log, and the whole mechanism can be switched off.
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Dashboard: what the funnel is doing
How many inquiries are in progress, how many arrived in a period, where they stall, what is past its callback date. Broken down by source, campaign and practice area, so you can see where the inquiries that turn into clients come from.
Modules for a law office
Dedicated modules sit on top of the core: the office's practice areas, your own fields and terms, and a summary of closed matters for internal use and for display on the office website.
Why a separate database per office matters to lawyers in particular
Your office's data stays your office's data
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Client data does not sit in a shared store
Each office has its own database and its own address — isolation by design, not permissions inside one store that also holds other offices.
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Inside the office — who sees what
Permissions by level and language line, two-factor sign-in for all users, and an access and activity log: who viewed, who changed, who exported.
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What does not leave
No external CDN and no commercial trackers inside the system; only aggregate values go to the AI provider — names, phone numbers and inquiry texts are not sent.
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When the engagement ends
The office's data can be exported, after which it is deleted according to the defined retention periods.
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What does it cost?
Launch price for the first five offices, until 31.12.2026: 390 ₪ per month per office of up to 10 seats, not per employee. The set-up fee of 2,500 ₪ is waived for the first five offices (100 % off). The price is fixed for 12 months, annual payment is charged as 10 months, prices include Israeli VAT (מע״מ). After that the package base price applies: 490 ₪ per month per office. All packages, modules and rules are on the pricing page.
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Why don't we have a free plan?
Every office on Lidin gets its own database, its own address and a real person alongside it — setting the system up, moving your history over and supporting you day to day. That costs us money every month, small office or not, so there is no free edition. What there is: a live demo at no charge, and a launch price for the offices that come on board first.
Want to see this on your own office's inquiries?
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