Dedicated pet record linked to the owner
A single pet owner may have multiple animals. Lidin keeps every pet’s inquiries, visits, and billing cleanly linked to the household without mixing records.
Industry Module · Veterinary Clinics
In a veterinary practice, one client often brings three pets, and urgent calls come in while the team is in surgery. Lidin’s Veterinary Module connects inquiry intake and ad attribution with your clinical PMS (such as Provet), separates pet records from owner profiles, and adds a pet-owner portal plus built-in staff management.
Owner: Noa Levi · Pet: Luka (Labrador, 4 yrs)
Structured front-desk intake, background PMS synchronisation, and full visibility for clinic owners.
A single pet owner may have multiple animals. Lidin keeps every pet’s inquiries, visits, and billing cleanly linked to the household without mixing records.
A dedicated PmsAdapter syncs clients, patients, visits, and invoices in an isolated background queue without slowing down front-desk intake.
Lidin connects Meta and Google lead ads to completed clinic visits and returns offline conversion signals without exposing veterinary records.
Give pet owners a clean portal for visit summaries, upcoming check-ups, and structured clinic communication.
Clinic protocols with read-receipts, onboarding checklists, individual PDF payslip distribution, and a unified leave calendar.
Clinic records and staff payslips live in a dedicated tenant database with granular role permissions and a 24-month audit log.
Combining Lidin’s intake & attribution core with the specialized Veterinary Module.
| Clinic workflow | Clinical PMS alone + WhatsApp | Lidin for Veterinary Clinics |
|---|---|---|
| Ad & website inquiries before first visit | Dropped in chat threads or front-desk sticky notes | Captured into Today’s queue with campaign source and callback reminders |
| Tracking multiple pets per owner across marketing | Duplicate rows or manual notes | Normalized Owner → Pets → Visits → Invoices model |
| Staff protocols, leave requests & payslips | Scattered WhatsApp groups and manual emails | Built-in Personnel portal with read-confirmations and leave tracking |
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