Published
The call form no longer asks for a reason twice
When the result of a call speaks for itself, the reason is recorded from it instead of being asked again. And when a reason is needed, only the fitting ones are listed.
When the result of a call speaks for itself, the form no longer asks twice. For the results "wrong number" and "the client refused" the reason field is not shown at all: the reason is recorded from the result itself. Until now the field opened with exactly the same value, which read as the same question being asked a second time.
When a reason does have to be chosen, the list is shorter and clearer: only the reasons that fit the result of the call are offered.
- after a conversation that took place: the reasons of the office, that is "not our topic", "the limitation period has passed" and "no case", together with spam, duplicate and other;
- when the person could not be reached: the reasons that belong to the attempt to reach them.
Options that make no sense for the result are gone from the list. This also lets the office record a refusal of its own, for example when it turns out only after the conversation that the limitation period has passed, and that reason stays in the reports. There is nothing you need to do, the change is already in place.
Want to see this on your own office's inquiries?