Published
Client languages and line transfer
Mark which languages a client speaks, see it in the list and card, and transfer a lead to another language line — fully journaled.
- In the call form you can mark which languages the client speaks (several at once).
- The list and the card show language badges; the first one is the current line's language.
- "Transfer to line" — an explicit action to move a lead to another language line (owners and seniors), fully journaled: who, when, from which line to which.
Want to see this on your own office's inquiries?